eCOGRA Resolves a Majority of Complaints

If you have ever felt like you have been wronged by an online casino, you have probably contacted the eCommerce Online Gambling Regulations and Assurance (eCOGRA). eCOGRA recently published their half year mark numbers of complaint and the statistics behind them. The report was released by eCOGRA’s Fair Gaming Advocate, Tex Rees.

The complaints went down an impressive 19% when compared to last year’s numbers and that is not the only good news, 50% of the complaints were resolved in favor of the player. eCOGRA has a list of 131 approved online casinos. All of the complaints that they received this year were not all from approved websites. That was the reason why out of 346 total complaints received 50 were thrown out immediately. In order for an online casino complaint to be submitted to eCOGRA with hope of resolve, it has to be certified by them.

After eCOGRA threw out the 50 invalid complaints they dismissed 36 more because they were either false or not enough information was submitted. The final count of claims actually investigated was 260 and an overwhelming 127 were resolved on behalf of the player. This is awesome for any online casino player to know that there are places you can play without fear of fraud. If you were wondering, 58 of the online casino complaints were dealing with bonuses or extra prizes promised. Forty four of those were prompted by account lock outs.

The conclusion is simple: BE CAREFUL. Read the fine print when you are signing up for things at online casinos. Online gambling can be tricky for the ones that are new at it so to be safe, go to a site that is approved by eCOGRA. You can visit the eCOGRA website to get the list of the approved online casino websites.