Galewinds Software Trouble: 2
 
In this instance the player did everything that was requested by the online casino, yet still had not been paid. The online casino, Heroes, started giving the player trouble based on ID documents. They accused the player of installing a program on his computer that would monitor his play and therefore caused him to win the prize on the internet gambling website. The online casino then offered the player a lower pay out for their prize in order to settle sooner without a legal process and after that they told the player that the software that they were using was flawed and they could not give the player his winnings. The player was actually very obedient in the process and showed patience that rivals a saint. All of the months that passed by created a lot of media attention for the internet gambling website, unfortunately for them, it was negative coverage.

As the online casinos and internet gambling forums began to fill up with posts that filled a large amount of pages eventually lead to Google coverage on the subject. All of this coverage eventually lead to a complaint from the Cyberluck organization that is based out of the Netherlands. This online casino affiliated website gives out tips to private information websites like Casinomeister.com who was the website that eventually pursued the case aggressively. They did exactly what they needed to do in order to get the proper authorities to step in and take away the Heroes Casino online casino license and they also got the player their entire amount they were owed paid to them.